FAQ

Frequently Asked Questions

Ordering

How do I place an order?
Simply browse our collections, select your size and color, and click Add to Cart. Checkout is fast and secure.

Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. Contact us immediately at support@dermacopper.store.

Sizing

How do I find my size?
Check our Size Guide page for detailed measurements. When in doubt, size up — our pieces are designed with a relaxed, fashion-forward fit.

Do items run true to size?
Most items run true to size. Product pages note any exceptions.

Payments

What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Is checkout secure?
Yes. All transactions are encrypted with SSL and processed through Shopify's secure payment system.

Shipping & Returns

How long does shipping take?
Standard shipping takes 5-7 business days. See our Shipping Information page for full details.

What is your return policy?
30-day returns on unworn items. See our Returns & Exchanges page.